SHIPPING

We work only with trusted European suppliers to ensure high-quality products and fast delivery across Europe.

Processing & Shipping Times

  • Order processing time: 7-10 business days
  • Shipping after processing: varies by destination

Estimated Delivery Times:

  • France, Italy, Greece, Switzerland – 1-3 business days
  • Other European countries – 4-7 business days

Shipping Costs

  • Free shipping is available for most European countries
  • The exact shipping cost will be calculated at checkout based on your location

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Important Information

  • We are not responsible for customs delays, additional taxes, or import fees imposed by your country.
  • Shipping is available only to the provided address. Once the order is placed, the shipping address cannot be changed.

RETURNS & EXCHANGES

We are confident in the quality of our products, but if you receive a damaged or incorrect item, we are here to help.

IMPORTANT: Return policies vary by supplier. Some items may not be eligible for return. If return eligibility is important to you, please contact us before purchasing to confirm the details.

General Return Conditions:

  • You can request a return within 14 days of receiving your order.
  • The item must be in its original packaging, unworn, and undamaged.
  • Returns are NOT accepted for:

How to Request a Return:

  1. Contact our support team with your order number and reason for return.
  2. We will check return eligibility with the supplier and provide instructions.
  3. If the return is approved, ship the item to the provided address.
  4. After receiving and inspecting the item, the refund will be processed within 5-10 business days via the original payment method.

Please note:

  • The customer is responsible for return shipping costs (unless the return is due to an error or defect).
  • We do not take responsibility for lost returns without a tracking number.

PAYMENT

We accept the following payment methods:
✅ Credit/Debit Cards: Visa, MasterCard, American Express
✅ PayPal

  • All payments are protected with SSL encryption.
  • Payment is processed immediately upon order confirmation.
  • We do not accept cash on delivery or bank transfers.

HAVE QUESTIONS?

If you have any questions regarding shipping, returns, or payments, feel free to contact us:
📧 support@veritefemme.com

We’re happy to assist you!